Your California Privacy Rights 2019-12-31T00:32:31+00:00

Your California Privacy Rights

Effective Date: January 1, 2020

As used in this California Privacy Policy, unless otherwise specified, “Company”, “we”, “our” and “us” refers to TRI Pointe Advantage Insurance Services, Inc. Please note that where an affiliate of TRI Pointe Advantage Insurance Services, Inc. has adopted a different privacy policy, such privacy policy will govern as to such affiliate.

This California Privacy Policy (i) describes the rights of California residents (“Consumers”) under the California Consumer Privacy Act of 2018 (as amended, the “CCPA”); (ii) describes our practices regarding the collection, use, and disclosure of the personal information of Consumers, except to the extent such personal information is exempt from the CCPA or otherwise does not constitute “Personal Information” as defined by the CCPA; and (iii) explains how Consumers may contact us to exercise those rights. This California Privacy Policy supplements the Company’s main Privacy Policy and applies only to the personal information of Consumers. In the event of any inconsistency or conflict of any kind between the provisions of this California Privacy Policy and the Company’s main Privacy Policy or any other Company policy, statement or notice, this California Privacy Policy shall control as to Consumers and their rights under the CCPA.

This California Privacy Policy sets forth applicable privacy practices of the Company. This policy does not apply to the practices of our affiliated homebuilding brands, which include Maracay®, Pardee Homes®, Quadrant Homes®, Trendmaker® Homes, TRI Pointe Homes® and Winchester® Homes* (together, the “Homebuilding Brands”), TRI Pointe Assurance, Inc. (“TRI Pointe Assurance”) or TRI Pointe Connect, L.L.C. (“TRI Pointe Connect”). For a copy of the privacy policy applicable to the Homebuilding Brands, please click here; for a copy of the TRI Pointe Assurance privacy policy, please click here; and for a copy of the TRI Pointe Connect privacy policy, please click here. Further, as employees and job applicants are not Consumers for purposes of the CCPA, this California Privacy Policy does not apply to personal information we collect from employees or job applicants in their capacity as employees or job applicants or personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

Consumer Rights

This section describes certain rights of Consumers under the CCPA. For information on how Consumers may contact us to exercise these rights, please see the section below entitled, “How to Submit a Request”.

Right to Know

A Consumer has the right to request that a business disclose what personal information it collects, uses, discloses or sells with respect to such Consumer. Specifically, a Consumer may request that a business that collects personal information about the Consumer disclose to the Consumer the following:

  • The categories of personal information it has collected about that Consumer.
  • The categories of sources from which the personal information is collected.
  • The business or commercial purpose for collecting or selling personal information.
  • The categories of third parties with whom the business shares personal information.
  • The specific pieces of personal information it has collected about that Consumer.

A Consumer may request that a business that sells the Consumer’s personal information, or that discloses it for a business purpose, disclose to that Consumer:

  • The categories of personal information that the business collected about the Consumer.
  • The categories of personal information that the business sold about the Consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  • The categories of personal information that the business disclosed about the Consumer for a business purpose.

Right to Request Deletion

A Consumer has the right to request that a business delete any personal information about the Consumer which the business has collected from the Consumer. If it is necessary for us to maintain the personal information for certain purposes, we are not required to comply with your deletion request. If we determine that we will not delete your personal information when you request us to do so, we will inform you and tell you why we are not deleting it.

Right to Opt-Out of Sale of Personal Information

A Consumer has the right to direct a business that sells personal information about the Consumer to third parties not to sell the Consumer’s personal information. To opt-out of the sale of personal information by the Company, you may visit our Do Not Sell My Personal Information web page.

No Discrimination

A Consumer has the right not to be discriminated against because the Consumer exercised any of its rights under the CCPA.

How to Submit a Request

To exercise the rights described above, you must submit a verifiable Consumer request to us by contacting us at (855) 947-0468 or privacy@tripointegroup.com or by submitting a request online at https://preferences.tripointegroup.com/privacy and providing the requested information.

You may submit a request as frequently as you would like, but we are not required to respond to requests to provide personal information to you more than twice in any 12-month period.

To submit a verifiable Consumer request, you will be asked to provide certain information to help us verify your identity, including your name, email address, phone number and/or information regarding your previous interactions with us. The information we ask you to provide to initiate a request may differ depending upon the type of request; the type, sensitivity and value of the personal information that is the subject of the request; and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. As required by the CCPA, in response to a Consumer request, we will never disclose a Consumer’s social security number, driver’s license number or other government-issued identification number, financial account number, health insurance or medical identification number, account password, or security questions and answers, as applicable.

You may make a verifiable Consumer request on behalf of your minor child. You may also designate an authorized agent to make a request on your behalf. If you designate an authorized agent to make a request on your behalf, we reserve the right to require verification of your authorized agent’s identity and authority, which may include, among other things, a requirement that your authorized agent provide us with (i) your written authorization permitting the authorized agent to submit a request on your behalf or (ii) a duly executed power of attorney pursuant to California Probate Code sections 4000 to 4465 permitting the authorized agent to submit a request on your behalf. If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority. We will only use personal information provided in a verifiable Consumer request to verify the requestor’s identity or authority to make the request.

How We Collect, Use and Share Personal Information of Consumers

Categories of Personal Information We Collect

Depending on how a Consumer interacts with us, we may collect the categories of personal information described below. The nature of both the categories and the specific pieces of personal information that we may collect about a Consumer will vary depending on numerous factors, including whether or not a Consumer chooses to obtain a property and casualty insurance policy from us.

We have collected the following categories of personal information about Consumers in the twelve (12) months prior to the effective date of this California Privacy Policy:

  • Name, signature, postal address, unique personal identifier, telephone number, email address, social security number, driver’s license number, insurance policy number, education and employment and employment history.
  • Characteristics of protected classifications under California law, including gender and age.
  • Professional or employment-related information.
  • Education information.

Sources of Personal Information We Collect

We collect the personal information described above from the following categories of sources:

  • From you directly, when you provide us with information over our website or through e-mail, mail or phone in connection with our services, or when you otherwise correspond with one of our employees or agents.
  • From your browsing activity on our or one of our affiliate’s or partner’s websites.
  • From service providers, including those who help us transfer information to insurance carriers and marketing partners and companies that help us provide our website to you.
  • From affiliates and partners, including any of our Homebuilding Brands or other financial services brands.

Business Purposes for Personal Information We Collect

We collect the personal information described above for a variety of business purposes. Generally, we collect and use such personal information to provide, improve and enhance our products and services, to communicate with you and to ensure the uninterrupted and secure operation of our business. In particular, we use the personal information:

  • To provide our services and activities related to our provision of such services to you, including maintaining or servicing accounts, providing customer service, verifying customer information, providing insurance, processing payments, or processing or fulfilling transactions that you authorize us to make on your behalf.
  • To improve, upgrade, or enhance our products, services and advertising.
  • To provide you with information about services that we and our affiliates may provide that we think may be of interest to you.
  • To detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • To debug to identify and repair errors that impair existing functionality.

Categories of Third Parties with Whom We Share Personal Information We Collect

We do not share your personal information with any third parties other than in accordance with this California Privacy Policy. To the extent permitted by applicable law, we may share the personal information described above with the following categories of third parties:

Service Providers: We may share your personal information with service providers to assist us in providing our services to you, including service providers that assist us in carrying out insurance transactions; host our databases, infrastructure, CRM systems and websites or provide other cloud-based services and e-signature platforms; assist us with communicating with you on our websites; provide analytics services to help us understand the activity on our website; assist us with marketing and communications with our customers or potential customers; assist us with the financial, regulatory and legal aspects of our business; and assist us with understanding customer needs and customer satisfaction with our services and products through surveys.

  • Affiliates and Partners: We may share your personal information with affiliates and partners, including Westwood Insurance Agency and any of our Homebuilding Brands or other financial services brands.
  • Courts or Government Entities: We may share your personal information with courts or governmental entities as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process.
  • Business Transactions: We may share your personal information with actual or potential acquirors or other parties to a transaction in the event of an asset sale, spin-off, merger or similar corporate transaction involving the Company or one of our business units.

Sales of Personal Information

We have not sold personal information about Consumers in the twelve (12) months prior to the effective date of this California Privacy Policy.

Disclosure of Personal Information for a Business Purpose

We have disclosed personal information about Consumers for a business purpose in the twelve (12) months prior to the effective date of this California Privacy Policy. In particular, we have disclosed the following categories of personal information about Consumers for a business purpose in the twelve (12) months prior to the effective date of this California Privacy Policy:

  • Name, signature, postal address, unique personal identifier, telephone number, email address, social security number, driver’s license number, insurance policy number, education and employment and employment history.
  • Characteristics of protected classifications under California law, including gender and age.
  • Professional or employment-related information.
  • Education information.

Personal Information of Minors

We do not sell personal information about minors under the age of 16.

Contact for More Information

If you have any questions or concerns about our California Privacy Policy and practices, please contact us at (855) 947-0468 or privacy@tripointegroup.com.

* Winchester is a registered trademark and is used with permission.